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      We are committed to providing 100% satisfactory service. If you are unsatisfied with your order, we gladly accept returns or exchange within 90 days for most items in new condition.

      The following situations are covered by 90 Days FULL COVERAGE Return/Exchange Policy.  U7 is responsible for return shipping and replacement cost.
      * You received the wrong order or product(s)
      * When you receive the product,it is damaged, broken during transportation, or the crystal is dropped,etc.

      The following situations are covered by 90 Days LIMITED COVERAGE Return/Exchange Policy.  Customers is responsible for return shipping and replacement cost.
      *You selected the wrong product(s) or size.
      *Personal reasons such as change of mind, change of personal taste, etc.

      The following situations are not covered by 90 Days Return/Exchange Policy.
      *The product is damaged by long-term exposure to corrosive liquids or chemicals, such as bathing, swimming, sea water, hot springs, etc.
      *The product is damaged due to incorrect use or incorrect maintenance.

      Return and exchange process
      *Please contact our customer service team, submit order information, describe the problem, and provide clear relevant photos.
      *We will further the above content and arrange the return and exchange task.
      *For replacement product, please keep the returned item in original condition, we will reschedule the shipment within 2 days of receiving the returned item.
      *For refund, it will be returned in the same way as the payment method, which will be processed by the Bank or Paypal, and usually be returned to your account within 7 working days.